The website of the Consulate General of Italy in Los Angeles is enriched with a new assistance tool. The virtual assistant (“chatbot”) of our website is now active, a program that simulates a conversation via chat and which, through a pre-established path of questions and answers, will be able to guide users towards the information they need he needs.
The “chatbot” will be able to answer a wide range of questions, in particular regarding consular and visa services.
The application was presented on 8 February in Rome by the Secretary General of the Farnesina, Amb. Riccardo Guariglia, and was activated on the website of the Ministry of Foreign Affairs and International Cooperation and on the websites of 20 Italian diplomatic-consular offices, including the Consulate General of Italy in Los Angeles.
“The Ministry of Foreign Affairs does not only deal with foreign policy in the strict sense. We provide a vast range of services to users both at the Farnesina and in over 200 Italian diplomatic-consular offices around the world” stated the Amb. Guariglia, who tested the application firsthand and recalled that “the MAECI is among the very first Italian administrations to equip itself with a similar tool on a large scale, demonstrating the great attention paid to the issues of digital innovation and the quality of services to users”.
Present at the launch eevent were also the Director General for Public Diplomacy and Culture, Alessandro De Pedys, and the Director General for Italians abroad Luigi Maria Vignali, who both highlighted the importance of this tool to better the quality of the services offered to users and the dedication of the Farnesina and the digital innovation.
